Business Process Review and Re-engineering for a Retail Store Expansion Service Provider
A Pan-India retail stores expansion services provider in a rapid growth phase needed support to streamline its business and finance processes for better control, analytics and efficient decision-making.
Background
Pan India operations
500+ turnkey projects
Supports 15+ brands for their retail store expansion
Average project size – Rs. 15 lakhs
200+ employees
200+ registered vendors
Rs. 4 Cr+ net monthly run rate revenue
Ask
Improve systems, processes, and controls to support rapid scaling
Implement processes for capturing and analysis of project cost, profitability and cash flow
Optimise MIS, dashboards & KPIs for qualitative analysis and decision making
Improve data integrity and flow to support timely reporting & analytics
Conduct health check of compliances
Raadhi Impact
A clear understanding of profitability and working capital, coupled with accurate financial data leading to effective business decisions.
Execution
Performed process gap and improvement study across Finance, Operations, Sales & Compliance processes
Converged data across multiple (six) systems to have a ‘Single Source of Truth’; Eliminated unnecessary efforts and loss of data integrity
Provided solutions for system design, processes, customisations to capture data and generate reports with insights on project cost, profitability, working capital, revenue recognition etc.;
Reviewed and improved processes, developed risk apportionment and mitigation strategies around Finance, Operations and Sales
Adopted commercially savvy and proven industry practices to improve profitability, cash flow & working capital
Programed and managed compliance health check across finance and operations
Significantly reduced borrowing cost by replace working capital borrowings from Fintechs / NBFCs to from Tier 1 banks to
Impact
Commercial insights
Systems that provided data on unit economics, project revenue, cost, profitability & cash flow
Adoption of commercially savvy and street-smart strategies to plug leakages and improve profitability
Reduced borrowing costs by ~ 6%
Speed and quality of decisions
A reliable financial system which is ‘the Only Source of Truth’ for all analysis, decision making & reporting;
Timely availability of reports with appropriate business KPIs
Processes that have enabled scaling
Reliance on controls, checks vs individual’s attention
Reliable revenue and cost recognition
Robust operational processes that can support medium-term growth ambitions
Appropriate risk apportionment and management